Project Manager APAC

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Project Manager to join our ever-evolving Customer Experience team and help us unleash the potential of every business. What you’ll own as the Project Manager Primarily support our APAC commercial teams Act as the central go-to resource for all internal colleagues and external customers from ‘yes’ to ‘live’. Actively participate in customer meetings with the sales teams & support functions. Active daily face to face communication with key internal stakeholders (CDD/KYC, Legal, Credit, Risk) to drive the project to live as successfully and quickly as possible. You are the conductor of the Worldpay orchestra. Develop, complete, share and execute a written project plan incorporating all key dependencies to get every large corporate customer live on time and as quickly as possible. Hold weekly project status tracking calls with all relevant internal and external stakeholders. Provide minutes and next steps from regular internal/external meetings/calls. Provide regular updates to the Account Teams on project status, flagging risks and escalations to line manager or project sponsor. Produce weekly project status report to the functional head. Work in partnership with the customer project manager, agreeing joint actions, tasks, and timelines. Work with merchants to gather, collate & submit relevant documentation to ensure SLAs are met. Work with relevant stakeholders from boarding and implementation to verify and validate all system setups to ensure accuracy for delivering customer delight and maximize commercial opportunity. Arrange customer demo and training on product or systems (e.g. Payment Gateway, Hosted Payment Page, Risk Management, Pazien Reporting, etc. Provide post-live performance monitoring to Internal and External stakeholders, ensuring performance is line with expectation. Conduct project closure activities to formalize and communicate the project acceptance, handover documentation to accountable teams (Sales & CX) and complete a post-live review to identify areas of improvement. Recommend optimized approaches to ensure the onboarding of merchants continuously improves. Other related duties and special projects for process and operation optimization as assigned. What you’ll bring A bachelor’s degree with good track record in project management and knowledge of project management best practices. Skill of using project management software to create and manage projects reporting, e.g., MS Project, Salesforce. Good negotiation skills and the ability to work with all levels of an organization - internal and external. Strong analytical, planning, and organizational skills with an ability to manage competing demands with strong commercial acumen. Manage multiple work streams simultaneously and resilience to manage internal blockers and find solutions. Experience working with third party vendors and outsourcing companies. Card payment and merchant acquiring product knowledge will be a nice to have but not essential. Excellent verbal and written communication skills and ability to interact effectively with executive level clients. An eye for long-term strategy and vision for process improvements. Great presentation skills, marketing experience is desired but not essential Ability to communicate in Korean language will be an added advantage as the role may need to support Korea market. It’s a bonus if you have To learn more about the behaviors we value, checkout our values and behaviors.] About the team To learn more about our winning teams, check out our world-class teams that own it every day. What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI-CW2 Your future starts here. Login to your candidate home to create job alerts for opportunities that would be a good fit. We'll send you updates on opportunities. Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass