Network Engineer

Job Description The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below: -Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors. -Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions. -Lead and deliver Tech-Refresh projects, ensuring timely completion. -Mentor and provide guidance to junior team members. -Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays. -Design and implement new network solutions and/or optimize the efficiency of current networks. -Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization. -Deliver Client Success key account services, including change requests, preventative maintenance, and standby support. -Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations. -Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products. -Report network status and performance to key stakeholders. Qualifications -Minimum of 5 years of relevant experience in network support operations for large-scale network infrastructure. -Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN. -Proficient in configuring firewalls, routing & switching and wireless network to maximize network efficiency and security. -Proven expertise in core switching and routing (ANCP – Switching/Campus or HCIP certification preferred). -Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE preferred) -Good project management, configuration, troubleshooting skills -Good customer interaction, written and oral communication skills -Ability to work with all levels, and ability to work and contribute in a team or individually