Senior Experience Designer, Strategy & Talent

JOB SUMMARY This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. • To support our focus on continuous improvement we are looking for a Senior Experience Designer to join our team. You will be working on a wide range of projects and services for Standard Chartered within our Experience Team. • As part of the Experience Design team you will play a critical role in driving human centered design strategies and deliver exceptional product and service experiences. Working collaboratively with cross-functional partners, you will ensure that experience drives every stage of the design and development process. This will involve planning and integration into larger delivery teams, conducting research, workshops, driving insights, creating personas, working on user journeys, and validating outputs in our offices all over the world. • This is a role for a candidate with an ethnographic research or service design background interested in people and design. Given the nature of this role, we are looking for experienced candidates with a unique blend of innovation process improvement and functional expertise. We are looking for a professional who will bring agile thinking, an understanding of process data and can thrive in a virtual, global team. • Work collaboratively within the experience team and programme teams to set up and run research, all within the context of business requirements Through a breadth of user research methodologies, develop an intimate knowledge of employee requirements and organisational behaviours, to enable clear definition of employee journeys • Apply innovative methodologies (such as HCD thinking) to plan and facilitate the most efficient approach to design and improvements Deliver intuitive user experiences, translating research into user journeys, personas, all optimised for a wide range of devices and interfaces Monitor and identify design opportunities & performance within the core products and develop solutions to counter them, selling these solutions into the wider business through research output, prototyping and user-testing Clearly and effectively communicate design processes, ideas and solutions to the wider business Bring a user-centred design approach to UX decisions on potential future features and functionalities • Champion the experience perspective across the organisation • Support the Experience team in actively developing, monitoring and improving the global design process • Clearly convey insights and expertise to stakeholders to inform and validate business decisions RESPONSIBILITIES Strategy Awareness of S&T Strategy and role with in the SCM/CRES to drive Experience Led Design thinking. Business In line with overall strategy ensure that Experience Design thinking is implemented to reduce experience deficits, minimise friction in processes, save time and increasing satisfaction levels and ROI. Processes Responsible for executing on Experience Design across Strategy and Talent, primarily within CRES and SCM. People & Talent • Lead through example and champion Experience Design in all area that you work in • Ensure that all programmes you are involved in are Ex Led, understanding and championing HCD and HCAI thinking • Support the ongoing work to create a CoE for Experience Design • Responsibility to conduct planning for Experience work in the projects your are involved in • Conduct research, drive out insights and create actionable experience led change and transformation Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders • SCM – P2P Regis V Jose Our Ideal Candidate • 3+years of relevant experience working on usability testing for digital projects and or ethnographic research • Demonstrable UX design or service design experience • User-centered design skills, including delivery of user research and testing, ethnographies, A/B testing, prototyping, usability and accessibility assessment • Attention to detail and accuracy • A self-starter, who is able to plan and structure work, understanding the principles involved with integrating into large scale program teams without supervision • Excellent organizational and time keeping skills • Global mind set, experience of working across multiple time zones • Ability to work with stakeholders to understand detailed requirements and design complete user experience that meet business needs and vision • A team player, who is culturally aware • Training - Expertise in standard UX software. Adobe, In Design, Figma, JIRA, Excel and Power Point. Self development of skills to keep up to date with fast changing trends • Languages - Business Communication Role Specific Technical Competencies • HCD Thinking • UX Research • Communication Skills • Visual Design • Planning About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers