Lead, S2B Platform Services

JOB SUMMARY • In Standard Chartered Bank’s Corporate & Investment Bank (CIB), our ambition is to be digital-first, making banking simple, 24/7, through our Straight2bank (S2B) Digital platform that serves our global clients across our 50+ footprint markets. • The lead Product Owner (PO) of S2B Platform Services is a role in the Transaction Banking’s Digital Channels Solutions (DCS) team. • As the lead PO you will work with the Head of Digital Platform Services to define and execute the Digital product strategy, roadmap and delivery for post-onboarding and ongoing servicing and maintenance journeys, enabling CIB clients to independently manage users, entitlements, mandates and service configurations in a secure, compliant and scalable manner. • The role partners closely with Cash, Trade, FM, Operations, client servicing, compliance, technology and country /cluster teams and collaborates with a cross-functional team of product managers, designers, engineers, and other business stakeholders to deliver a best-in-class platform experience for our CIB clients. • The role is responsible for delivery of agreed outcomes on standard metrics/scorecards e.g. Digital adoption, CSAT, service levels, product management objectives and key results (OKRs) RESPONSIBILITIES Strategy • Define and drive the strategic direction for Digital maintenance and Client Self-Administration (CSA) client journeys on Straight2bank. Own the product vision and multi-year strategy for the above to be used by both clients and internal users (operations, servicing teams) • Translate digital channels strategy into clear product outcomes (client experience, STP uplift, client adoption) • Drive reusability strategy ensuring these capabilities can be leveraged across cash, Trade, FM products and can cater to both internal and external facing journeys • Influence senior stakeholders on investment decisions, scope trade-offs, go-to-market plans and roadmap alignment • Define success metrics and value measures aligned to strategic objectives. Business • As a lead Product Owner, you will translate business strategy into clear product outcomes aligned to TB client servicing goals. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch. • Drive client adoption of digital self-serve capabilities reducing reliance on operations and TB SAT teams. • Build global platform capabilities incorporating country and regulatory requirements • Manage stakeholder expectations across business, TB servicing, operations, product, technology, second lines and ensure robust risk and issues management • Support regulatory remediation and audit commitments impacting S2B Platform Services. Processes • You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our S2B Digital Platform Services in 50+ countries. You will be responsible to take the ideas through implementation in Agile Methodology as a “Product Owner”. You will continuously evaluate the ever-changing financial ecosystem and related emerging technologies in collaboration with our technology partners. Key Responsibilities include: • Engage internal stakeholders and teams across CIB Business and Operations, DCS Technology, Compliance, Governance, Risk Management and Cybersecurity to align on the strategic development of end-to-end digital client journeys. • Own, refine and deliver the product roadmap for S2B Digital Platform Services that include Digital maintenance and Client Self-Administration (CSA) client journeys. • Participate in the industry benchmarking exercises to obtain objective, data-driven insights that informs strategic product planning • Ensure healthy product backlog by getting into the details of existing capabilities, understand client needs and usage, ascertain business relevance and come up with a product release plan. • Ensure omni-channel strategy by capturing client requirements across interactive and non-interactive channels and partnering with the Open Banking Ecosystem product team on key priorities and aligning to their product roadmaps. • Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows. • Work closely with cross functional squads in the DCS Digital Platform Services Hive and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment to production and eventually, drive customer adoption of new digital client self-administration solutions. • Articulate change requests with concise, comprehensive and high-quality user story writing • Work extensively with Client Insights & Research, CX/UX Design and Regional DCS and frontline teams in visualizing and building intuitive and innovative user flows to deliver best-in-class digital channel experience. Support client focused sessions to gather information on security concerns and client experience. • Work closely with internal and external vendor delivery teams, reinforce the business and delivery priorities, and deliver on the agreed business tasks such as user stories, business flow diagrams etc. • Assist the head of Digital platform services and/or Hive Lead in preparing status reports and capabilities document in articulating the key achievements / updates of the program to the senior management teams. • Provide advisory and training support to frontline, implementation, clusters on RFPs/RFIs and product awareness • Collaborate with relevant partners to provide effective external and internal communication to educate and create awareness of our S2B Platform Services capabilities. • Support regular education and awareness efforts for both internal business stakeholders and clients through regular forums, discussions, events, training sessions and presentations. • Ensure service level agreement standards are met on a regular basis and are tracked through formal forums. People & Talent • Provide effective leadership and management to direct reports to build a high performing and motivated team. • Ensure active communication of ambition, strategy, priorities, and progress to the business to foster engagement, awareness and motivation. • Exemplify Standard Chartered’ s valued behaviours every day, both, externally with clients and internally with team and stakeholders • Lead and inspire a cross-functional team, including product managers, designers, and engineers, to deliver high-quality product capabilities. • You will actively engage with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities. • Set and monitor job descriptions and objectives for indirect reports and provide feedback in line with their performance against those responsibilities and objectives. Risk Management You take a proactive approach to risk management and on an ongoing basis will be identifying, assessing, monitoring, mitigating product risks related to your channel products. • Perform risk assessments to ensure proper governance prior to product launch. • Review applicable internal policies and procedures to prevent gaps against risk governance framework. • Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure Straight2bank platform services remain compliant with banking and data protection laws. • Ensure Country compliance on Group standard for Audit and Control. • To be the product SPOC with the local risk committees Governance • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. • Willingness to ‘speak up’ in the event of any realized or perceived breach of group conduct rules or laws by colleagues • Willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders • Transaction Banking (Cash, Trade, Implementation, Operations, Client Servicing) • Financial Markets (products, operations, servicing) • Digital Channels Solutions (Cash, Trade, FM, Digital Servicing, Client Administration, Platform Common Services, Data Analytics & Insights, GTM, Channel Performance & Measurement) • Digital Channels, Data and Coverage Platforms (DDCP) – Client experience, Design, Research and Insights teams, API & Open Banking Ecosystems • TB COO, Project/Program Management Office • Technology (Interactive Channels, DCS Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams) Our Ideal Candidate • Education Bachelor’s degree in computer science, information technology, business or a related discipline • Training Product Management • Certif