Senior Executive (3-year contract), SMU Academy

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Programme Administration & Execution:
• Manage pre- and post-course administrative matters to ensure the seamless execution of all training programmes, including Industry Practice Masters (IPM) and Grad Dip (IGD) if any.
• Develop and maintain a detailed programme schedule, coordinating logistics and resources for each session.
• Assist in managing training registration, course implementation, and administration workflows, ensuring compliance with regulatory and institutional standards.
• Review and improve operational workflows regularly to enhance efficiency and effectiveness.
• Prepare and deliver clear operational briefings or presentations to internal teams and trainers to ensure alignment on programme timelines, requirements, and execution plans.
• Learning Resource Management:
• Collaborate with trainers and internal/external stakeholders to create, update, and manage teaching resources on the Learning Management System (LMS).
• Support trainers during classes to ensure resources and technical tools are optimally utilized.
• Maintain an up-to-date library of training materials, ensuring alignment with the latest programme objectives and industry standards.
• Support the development and formatting of presentation materials (e.g. slides, briefing decks) to ensure clarity, consistency, and professional standards.
• System & Data Management:
• Perform daily transactions and updates in the Training Management System (TMS) with accuracy and timeliness.
• Ensure the integrity and confidentiality of participant and programme data across systems.
• Leverage technology tools to monitor workflows and track programme milestones.
• Translate system and programme data into presentation-ready formats (e.g. dashboards, summary slides) for reporting and decision-making.
• Evaluation & Continuous Improvement:
• Collate and analyze course evaluation data to assess programme effectiveness and identify areas for improvement.
• Generate insights from participants’ feedback to enhance course quality, delivery methods, and trainer performance.
• Identify, analyze, and resolve issues impacting the quality of courses and trainer effectiveness, ensuring continuous improvement.
• Present evaluation findings, trends, and improvement recommendations clearly to management and relevant stakeholders.
• Stakeholder Engagement:
• Liaise with trainers, vendors, and internal/external stakeholders to ensure timely communication and coordination.
• Build strong working relationships to facilitate collaboration and resolve operational challenges promptly.
• Represent the institute professionally in stakeholder meetings, report key findings and updates.
• Deliver structured presentations or briefings to stakeholders to communicate programme outcomes, operational updates, and improvement plans.
• Operational Insights & Strategy:
• Utilize participant and programme data to identify trends, opportunities, and gaps in the training landscape.
• Provide operational insights to achieve key performance indicators (KPIs) and align processes with the institute’s strategic objectives.
• Propose new initiatives or adjustments to workflows to enhance programme scalability and effectiveness.
• Develop concise presentation decks to support strategic discussions, proposals, and decision-making processes.
• Compliance & Reporting:
• Ensure all programmes and processes comply with regulatory requirements, such as SkillsFuture and other funding schemes.
• Prepare regular reports on programme performance, KPIs, and operational metrics for management review.
• Stay updated on changes in regulatory frameworks and implement necessary adjustments.
• Additional Responsibilities:
• Oversee the onboarding process for new trainers, ensuring they are familiar with institutional policies and resources.
• Support the development of marketing and outreach initiatives for programme promotion.
• Assist in organizing events such as open houses, trainer workshops, or participant networking sessions.
• Participate in cross-departmental projects or initiatives to drive institutional goals.
• Other duties as assigned.

QUALIFICATIONS

• Degree or Diploma with at least 3 to 5 years of relevant work experience.
• IT-savvy and proficient in Office 365.
• Proficiency in the use of Training Partners Gateway and Training Management System portal will be an added advantage.
• Possess an eye for detail, able to multi-task and perform in a fast-paced working environment.
• A driven individual with strong creative, analytical and interpersonal skills along with a high degree of personal and professional integrity.
• A problem solver with the ability to work independently, take initiatives and manage multiple tasks and projects as well as a team player who is eager to collaborate with others.
• Strong presentation and communication skills, with the ability to translate operational data and programme insights into clear, professional, and audience-appropriate presentations.