Administrative Executive (10-month contract), OAFA

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Admissions and Financial Assistance.
• Design and produce graphic and social media materials to raise awareness of financial assistance schemes and application processes.
• Co-support the Manager in implementing the HOMES process for means-testing and eligibility verification.
• Manage the end-to-end FA application process — from application submission, evaluation, and award recommendation to disbursement.
• Collaborate with FA Managers and Verifiers to ensure applicants’ eligibility submissions and reviews are completed within five weeks of application.
• Assist in reviewing applications for bursaries and study awards, providing appropriate award recommendations.
• Guide students in completing their applications and resolving issues related to eligibility assessment.
• Respond to enquiries received via the Centre’s mailbox in a timely and professional manner.
• Support full-time staff in coordinating award activities and student-related financial aid events.
• Follow up on consents for foreigners’ scholarship applications.
• Assist with other Centre operations and administrative duties as assigned.

QUALIFICATIONS

• A Diploma or Degree with at least one year of relevant administrative experience, preferably within the education sector.
• Demonstrated experience in the implementation of operational or process improvement initiatives will be an advantage.
• Proficient in Microsoft Office applications, Adobe Acrobat, and Canva.
• Experience managing social media platforms and creating content for digital channels is preferred.
• Possess strong interpersonal and communication skills, both written and verbal.
• Confident in delivering presentations and engaging with diverse stakeholders.
• Adaptable and resourceful in managing dynamic situations.
• Able to work effectively both independently and as part of a team.
• Meticulous, with strong attention to detail and accuracy.