Agency Business Delivery Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Business Delivery Manager owns end-to-end execution of key agency transformation initiatives, ensuring readiness, activation, adoption and performance tracking. This agency force-facing role supports execution of programs such as Growth Bonus, H&P Club, Joint Sales Capability, Recruitment expansion, and TA/PFA Proposition. It requires strong coordination, sales acumen, and operational discipline.

Key Responsibilities

Execution Leadership

• Drive the planning, coordination and rollout of assigned initiatives, ensuring milestones are met with clarity and discipline.

• Translate initiative designs into clear SOPs, agency force-facing toolkits and execution guides.

Agency Force Activation & Behaviour Change

• Conduct leader briefings, agency force training, activation sessions and feedback loops.

• Support behavioural adoption through nudges, coaching, and frontline engagement.

Initiative Performance Tracking

• Work with Distribution Performance Management and Transformation Office teams to track KPIs related to assigned initiative (movement rates, activity ratios, productivity metrics) identify at‑risk segments and escalate intervention needs as well as track progress of initiaitive.

• Maintain dashboards and structured reports to support mangement updates.

Cross‑Functional Coordination

• Work with Tech, Digital Enablement, Finance, BD, Recruitment, Risk and Product on initiative deliverables, UAT activities and readiness criteria.

• Ensure operational alignment and early issue identification.

Communications & Enablement

• Develop toolkits, training materials, FAQs, and sales enablement resources.

• Bridge between agency force and corporate teams to refine designs and resolve pain points.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Finance, or related field.

• 5–8 years experience in agency management, business development, sales operations, transformation, or project execution roles.

• Strong understanding of agency sales practices and frontline dynamics.

• Experience in cross‑functional project delivery preferred.

Key Skills & Traits

• Strong execution and project delivery discipline

• Ability to engage and influence Agency Leaders and agents

• Good data interpretation and KPI tracking skills

• Clear communicator with strong facilitation and presentation skills

• Practical, solutions‑oriented and resilient

• High attention to detail and ability to manage multiple deadlines

• Collaborative, proactive, and agency force-aware mindset

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.