Assistant Manager, Operational Risk

Position Responsibilities:

Operational Risk Governance

• Update and administer operational risk management policies, processes, and systems to ensure compliance with the Enterprise/Operational Risk Management framework
• Focus on key risk domains Third-Party and Outsourcing Risks, Technology Risk, Information Security Risk, and Business Continuity

Resilience Risk Identification Reporting

• Collaborate with business units to identify, assess, and report operational risk exposures, ensuring risks are managed within defined tolerances
• Provide local support for Singapore risk committees Facilitate development of remedial plans when risk exposures exceed or approach tolerance levels Program Implementation
• Monitoring Work closely with Asia Risk Management and assist the AVP/Director in overseeing the operational risk management program to ensure ongoing effectiveness.
• Manage IT Security and Cybersecurity risk assessments, ensuring compliance with global security standards and regulatory requirements.
• Support Business Continuity Management (BCM) efforts in overseeing resilience planning, conducting periodic tests, and ensuring readiness for operational disruptions.
• Provide effective third-party risk monitoring and assess third-party relationships to identify, evaluate, and mitigate potential risks, including financial, operational, compliance, and reputational risks.
• Support key activities such as quarterly audit learnings, risk and control assessments, incident management/reporting, and scenario analysis.

Risk Culture Training

• Assist in developing and delivering communication and education initiatives to foster a strong risk-aware culture across MLS.
• Ensure employees, officers, and agents understand and comply with operational risk policies through regular risk coordinator briefings and training sessions.

Qualifications

• Bachelor’s degree in Business (Risk Management), Finance, Business Administration, or related discipline
• Minimum 5 years of experience in operational risk management within financial services
• Strong knowledge of risk frameworks, regulatory requirements, and governance practices relating to information security and business continuity management
• Proven experience in managing risks associated with third-party relationships is highly preferred
• Excellent analytical, communication, and stakeholder engagement skills
• Strategic and critical thinking with attention to detail
• Ability to influence and collaborate across functions
• Strong organizational and project management capabilities
• Proactive and adaptable in a dynamic environment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.