Senior Director- Mid Enterprise Sales, APAC

The Opportunity: Build the Engine

This is a rare “1% done” moment. We are offering the adrenaline of a ground-floor startup backed by the resources of a global tech heavyweight. Our Singapore Hub is the new heartbeat of our APAC expansion—we are currently a founding team that is rapidly tripling in size in the coming months.

We are looking for a Senior Director of Mid-Enterprise Sales who is a true Driver. You won’t just be hitting targets; you will be building the machinery that powers Klaviyo’s future in Asia. You will partner directly with the APJ Managing Director to define the culture, strategy, and operational rigour of this new hub.

About the Team & Role

We need a builder, not a maintainer. As a key member of the APAC Leadership Team, you will lead managers and individual contributors to attack the massive whitespace in the Asian market while defending our strong foundation in mature regions.

• Drivers Wanted: You will take ownership of a high-growth mandate, raising the bar on operational rigour and experimentation.
• Culture Creator: You will build a “destination business” for top talent—fostering a high-performing, inclusive environment where Collaborating with Heart is the norm.
• Always Learning: We value curiosity over status quo. You will lead a team that is constantly testing creative strategies to deliver immense customer value.

Supervisory Responsibilities:

• Build the go-to-market strategy cross-functionally for your segment whilst developing and guiding the team through all of our relevant initiatives in APAC.
• Shaping ongoing strategy for the segment from a long term perspective to improve daily practices and elevate our capability.
• Utilising your extensive network of contacts to identify new opportunities whilst building and fostering strong C-level relationships and key account sponsorships.
• Hiring best in class talent across the team as well as coaching and developing a team of individual contributors and managers.
• Collaborating closely with colleagues across the business but particularly within the sales leadership team, Sales Development, Customer Success, our Marketing and Partnerships functions to identify key trends and opportunities and ensure Klaviyo and our customers success.
• Accurately forecast and model monthly, quarterly, and annual sales, and develop strategies to ensure we hit or exceed our goals.
• Thorough career planning and mapping; building the foundation for the future growth of our sales team members as we continue to grow and evolve.
• Putting the customer first and creating strategies to optimise the customer journey.
• Introducing new tools and processes into the workflow, as well as optimising on existing tools and playbooks, and helping the team to adapt to change and adhere to best practices.
• Being a vocal thought leader for your team and region.

How you'll make a difference:

Team

• We are a great place to work, and our leaders set the tone. You will need to ensure team morale remains high, people feel energised by their work, and we maintain a high standard for performance.
• Regular tactical and developmental 1:1’s with your team.
• Setting both quantitative and qualitative goals and targets for the team to both hit business goals as well as support career development within the team.
• Klaviyos deliver work that is deemed ‘remarkable’ by our peers, our customers, and the market. You will focus on the quality of work, then learn how to do it faster, frugally, and more efficiently but never compromising on the quality. 

Customers

• Klaviyos start with the customer and work backward. With this in mind you will put the customer first when thinking about the strategies being put in place for the team.

Leadership

• Working closely with the sales leadership team you will provide thought leadership and strategic direction on our Mid-Market and Enterprise segment within APAC.
• Working cross functionally you will collaborate relentlessly across all functions but particularly ops and enablement, marketing, partnerships and success both here in APAC and globally.
• Inspire and coach AE Managers and AEs, alike, to fulfill their potential and serve as the foundation for future generations of Klaviyos

Operationally

• Be able to understand and compile data, using it to support your strategic direction for the team. Data will be both external in the market and internal tracking team activity and impact. You will be able to clearly and concisely communicate key trends in data to your peers and key stakeholders.
• Work to assess and introduce new tools and processes into the workflow and manage the change to ensure success.
• Build a data driven culture where Klaviyos leverage data and “Know the score”.  We are meticulous with data and past performance to relentlessly improve ourselves and our business.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who you are:

• Proven management experience ideally at a rapidly scaling software business. 
• A highly experienced technology sales professional with a strong network and demonstrable ability to build and foster C-level relationships.
• Ability to build relationships with internal (business development, marketing, ops and enablement partnerships, etc.) and external (clients, prospects, agencies etc.) stakeholders.
• Experienced leading teams in both mature and emerging markets, APAC multi-region experience.
• You will have experience of leading teams at enterprise level and within this ideally experience of leading a transition to enterprise from SMB / Commercial teams and businesses.
• In line with our value of always learning, you define yourself as an energetic self-starter who is results-oriented and works effectively in an entrepreneurial environment.
• A global perspective with proven success in developing and/ or nurturing sales progression for your team.
• Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team and the vision for your team.
• Track record of using data to inform decision making.
• Track record of working with leadership to define and implement successful new programs
• Strategic mindset to define and execute sales strategies.
• A results oriented, highly motivated, enthusiastic attitude and the ability to work independently.
• Familiarity operating in a high-velocity and high-volumed sales environment.
• A deep understanding of SaaS and sales economics.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
• Eligible to work in Singapore without restrictions

Soft-skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership over annual and quarterly planning.
• Strong sense of curiosity with a bias towards action.
• Proficiency with tools such as Salesforce, Outreach, and Gong.
• Use of, implementation and understanding of sales process and methodologies.

Nice to have:

• Experience with selling ecommerce/marketing focused solutions.
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