Customer Experience Operations Lead, ASIA Closed

Customer Experience Operations Lead, ASIA

Description -

The Customer Experience Operations Lead, Asia is responsible for overseeing and optimizing day-to-day operational activities across the HP Customer Welcome Centers in Asia to ensure a seamless customer experience.  This role focuses on operational management, process optimization, compliance, reporting and budget tracking, while collaborating closely with internal stakeholders and external partners.

What a Customer Experience Operations Lead, Asia​ does at HP:

Operational Management

• Partner with Experience Leads in each of the Customer Welcome Centers (CWC) to ensure efficient and accurate scheduling of customer briefings through the Visit Management tool.

• Ensure customer feedback is collected consistently

• Maintain a standardized framework for inventory tracking. Collaborate with the Demo Leads to ensure product inventories at centers are accurate, up to date and regularly reviewed.

Process Optimization

• Align on a standardized operational framework across centers

• Review, redesign and create processes to improve efficiency and consistency

• Collaborate with cross-functional teams to enhance operational effectiveness within the Customer Welcome Center.

• Proactively identify, troubleshoot and resolve operational challenges in a timely manner.

Compliance and Reporting

• Review customer visit reports monthly with each center to ensure accuracy of operational and performance metrics.

• Support the CWC global network in maintaining high data quality standards

• Ensure compliance with data privacy and regulatory requirements applicable to the region

Budget Management

• Support the Asia market manager to review and track operational budget expenses

• Ensure budget accuracy and readiness for quarterly and annual financial closures.

Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 4-7 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field or an advanced degree with 3-5 years of work experience.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Singapore)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"