SVP, Site Reliability Engineering Domain Lead, SRE & Governance, Group Technology Closed

Roles & Responsibilities

• Manage a large team of Production Support Personnel across multiple geographical locations covering Applications and Infrastructure
• Ensure SLAs on Alerts and Incidents (Application & Infra) are proactively managed and reduce Mean Time To Recover (MTTR) by 20%
• Ensure strict adherence to Standard Operating Procedures for recovery across Application and Infrastructure layers
• Deliver a playbook for onboarding new tasks / activities covering both Application and Infrastructure support models
• Identify opportunities to automate Production support activities (App & Infra) and reduce manual interventions
• Drive application and infrastructure improvements including performance, capacity, resilience, and operational stability; eliminate toil through automation
• Automate manual activities/processes and system health checks for Production Applications and Infrastructure; ensure SLIs/SLOs are defined and met
• Follow Production Support Processes and provide inputs to continuously strengthen them for App + Infra operations
• Provide status to leads, stakeholders and work with vendors to review Infra/Application design, fixes, and production deployments
• Coordinate recurring issues and ensure long-term resolution through robust Incident and Problem Management across Infra and Application domains
• Work with Infrastructure, Development, and Platform teams for root cause analysis of complex issues and outages
• Drive strong stakeholder management with focus on service stability, continuous improvement, and delivery excellence across Infra and Applications
• Lead Root Cause Analysis with technology partners and facilitate RCA reviews post incident resolution
• Work with Risk teams to respond to Audit & Risk RFIs; manage audit walkthroughs covering Infrastructure and Application controls

Requirements

• 10–15 years of experience in Banking with minimum 5+ years in a Run-the-Bank (RTB) Lead role covering Application and Infrastructure Support
• Strong implementation of Site Reliability Engineering (SRE) principles across Applications and Infrastructure including performance, reliability, monitoring, alerting, and maintenance
• Proactive capacity monitoring and observability of Production Infrastructure (compute, storage, network, platform, MF and DB) with automated alerting and reporting
• Proven experience in automation of Infra & Application support tasks and reducing manual toil
• Build and maintain monitoring and automation solutions for Infrastructure and Application stacks
• Drive service improvements by tracking SLIs/SLOs/SLAs and improving system and infrastructure performance KPIs
• Strong technical understanding across RDBMS, Unix/Linux, Cloud platforms, and Infrastructure components (servers, network, middleware, containers)
• Hands-on knowledge of infrastructure technologies, especially Linux, Database, OpenShift (or container platforms)
• Solid understanding of BAU support, Incident/Problem Management, and escalation management across distributed Infra-App environments
• Good understanding of Infrastructure architecture, capacity planning, DR/BCP, IT security, and regulatory compliance
• Strong collaborator with experience working across global teams and vendors
• Ability to present recommendations effectively in both written and verbal formats
• Proactive, independent, resourceful, and team-oriented mindset

Location:

Job:

Schedule:

Employee Status: