VP Customer Success
DayOne · Singapore · Full-time
Quick Summary
- Own the customer lifecycle ensuring onboarding, adoption, expansion, and renewal for data center customers.
- Lead a team of Delivery Managers responsible for execution and performance across multiple customer accounts.
- Manage P&L for account delivery and ensure financial performance aligns with company goals.
Full Description
Join DayOne – Shaping the Future of Data Infrastructure
DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.
As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.
If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.
Job Summary:
We are seeking a highly experienced and strategic Vice President of Customer Success to lead customer engagement, delivery execution, and long-term success of our clients within the Data Center and Construction and Infrastructure Services domain. This executive will drive excellence in service delivery, strengthen customer relationships, and ensure high client satisfaction and retention across enterprise and hyperscale accounts.
Key Responsibilities:
Customer Success & Retention
Own the customer lifecycle, ensuring seamless onboarding, adoption, expansion, and renewal for data center customers.
Act as the senior escalation point for client concerns, working cross-functionally to resolve complex delivery issues.
Account Delivery Management
Lead a team of Delivery Managers responsible for execution and performance across multiple customer accounts.
Ensure SLA adherence, performance optimization, and operational excellence across all engagements.
Partner with technical teams to align construction and infrastructure services with evolving customer needs.
Strategic Leadership
Drive a customer-centric culture throughout the delivery organization.
Develop and implement scalable processes for customer success, with clear KPIs and reporting frameworks.
Collaborate with Sales, Product, and Engineering to align strategy with customer feedback and market trends.
Financial & Operational Oversight
Manage P&L for account delivery and ensure financial performance aligns with company goals.
Identify upsell and cross-sell opportunities in collaboration with account and sales teams.
Team Management & Development
Build, lead, and mentor a high-performing global team of delivery managers and customer success professionals.
Foster a performance-driven, accountable, and collaborative team culture.
Required Qualifications:
12+ years of experience in customer success, service delivery, or account management in construction or data center environments.
5+ years in a senior leadership or executive role.
Proven success managing large-scale client relationships and complex infrastructure delivery.
Strong understanding of data center construction, technologies, including colocation, cloud, hybrid environments, and network services.
Exceptional executive presence and client communication skills.
Ability to manage distributed teams across geographies and time zones.
Preferred Qualifications:
Experience in hyperscale data center environments or managed infrastructure services.
Familiarity with ITIL, Lean Six Sigma, or other process improvement methodologies.
DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.