Business Performance Manager

Role: Business Performance Manager 
Location: Singapore

We are currently partnering with a leading technology-driven telecommunications organization that is scaling rapidly to support new digital initiatives and platforms. As part of this expa​nsion, multiple roles are open across key functions to help build, maintain, and enhance next-generation solutions. This opportunity offers exposure to large-scale systems, innovative technologies, and a collaborative environment where skills and ideas make a real impact.

The Business Performance Manager drives impact by combining data, process improvement, and performance insights to help the company scale sustainably. By bringing together sales, delivery, financial, and people metrics into a clear, actionable story, the role gives leaders visibility into how growth, execution, and capacity connect to business goals. With insights tied to accountability, the role ensures decisions translate into results.

Responsibilities:

• Track sales pipeline health, conversion rates, win/loss trends, and revenue realization by Service Line.
  
• Monitor sales productivity (e.g., revenue per head, quota attainment) for affordability assessment.
  
• Partner with Sales leadership to highlight risks to targets and opportunities for growth by Service Line.
  
• Define and track delivery KPIs (e.g., utilization, backlog, SLA adherence, project profitability etc) by Service Line.
  
• Monitor order-to-cash SLA by Service Line and fulfillment accuracy, escalating bottlenecks and operational inefficiencies.
  
• Ensure operational execution is aligned with financial and customer commitments.
  
• Integrate financial KPIs (e.g., revenue, GM, EBITDA) with operational and sales metrics.
  
• Provide variance analysis and root-cause insights behind financial performance.
  
• Partner with Finance to align forecasts with operational capacity and pipeline reality.
  
• Track headcount, attrition, productivity for affordability analysis.
  
• Highlight alignment (or gaps) between workforce capacity and business demand.
  
• Identify and recommend high-impact opportunities for comprehensive process and performance improvements, driving initiatives for expense reduction, revenue enhancement, and efficiency maximization.