Helpdesk Support Executive, Level 1 -Singapore

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Helpdesk Support Executive, Level 1 at Civica

As a Level 1 Helpdesk Support Executive, your responsibilities will include monitoring and providing operational support for the Library Management System and the Healthcare Costing System located in Singapore.

You will be ensuring system stability, prompt resolution of issues, and consistent delivery of services to users.

Duties

• Responsible for technical software support to end users

• Troubleshooting of Spydus Library Management Software and Healthcare Costing System.

• Manage, track and escalate support cases logged online or via phone

• Diagnose and solve software faults

• Monitor and maintain computer systems and networks

• Maintain the SLA of customers

 Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.