Generalist, Operations

Atlas is building the operating system for restaurants. The easiest way to start, run and grow any restaurant online and offline. Atlas helps restaurants power online storefronts, point of sale, 3rd party logistics, sync with food platforms, activate customer loyalty, connect with other tools, leverage AI and a lot more. Team and investors are from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator and others.

Read our hiring memo.

Role information

We're looking for someone who gets things done without being told. You'll own merchant onboarding, solve problems across the board, and grow into whatever you're capable of.

• Team: Customer Operations
• Location: Singapore
• Working hours: This role is a full-time in-person role; regular office hours apply.

You will

• Handle new customer onboarding from end to end, and ensure Atlas is set up perfectly for them.
• Project manage merchant launches end-to-end — coordinating timelines, tracking blockers, and ensuring nothing falls through the cracks.
• Travel to merchant locations for hardware installation, training, Atlas setup, and troubleshooting (tablet/printer installations, network configuration, etc.).
• Solve whatever problems come up — product issues, merchant questions, process gaps.
• Document and improve how we onboard — not just follow the process, make it better.
• Identify patterns in merchant issues and share insights with Product to improve Atlas.
• Apply and drive AI adoption across different parts of our operations tool stack.
• Pick up adjacent work as needed — we wear many hats.
• Take the extra mile to delight customers.
• Any other ad hoc tasks as assigned from time to time.

What you'll grow into

• Take on more ownership across Customer Operations.
• Learn adjacent skills — AI tooling, product feedback, team management, coding basics, etc.
• Eventually: lead a team, own a function. We want you to outgrow this role.

Service levels of team

• Achieve NPS (Net Promoter Score) of 90.
• Achieve <5 mins wait time for messages across the team.
• Be able to onboard 5 merchants per week.
• Achieve average resolution time of <1 hour.
• Write everything that needs to be done or remembered down.
• Process 100% of tasks/messages every day (WhatsApp, Linear, Slack, Gmail, Front, etc).