IT Incident Management Analyst (Shift)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an IT Incident Management Analyst to join us!

A brief summary of your job responsibility:

• Perform 24/7 threats and events monitoring for various domains and notify relevant stakeholders if needed
• Support operation and emergency planning and preparedness with relevant authorities
• Conduct fact finding on incident occurrence, impact assessment and severity rating, and triage with relevant agencies if needed
• Correlate information from multiple sources to detect any anomaly of incident reporting and response
• Monitor and log the incident fact finding and investigation, and the status progress
• Inform relevant internal and external stakeholders manage timely investigation and updates, and escalate investigation and post-incident reporting if needed
• Prepare investigation reports and periodic updates with relevant stakeholders