Cloud Infrastructure Engineer (L2 Endpoint and Device Management)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual who is familiar with Endpoint and Device Management! If you're being shortlisted, we will be offering a direct of 2 year contract with us.

Responsibilities:

• Operate and maintain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patch management, and device compliance.
• Perform imaging and reimaging tasks for desktops, laptops, and servers, ensuring standardization and security compliance.
• Provision new and existing endpoints and servers, including installation, configuration, and lifecycle management.
• Manage and troubleshoot Active Directory Group Policies (GPOs) to ensure optimal performance and compliance.
• Provide Level 2 support for desktop, hardware, software, and network-related incidents.
• Perform Quality Assurance testing for changes to end users’ equipment (e.g. security patching, application version upgrade, etc.)
• Collaborate with the IT support team to resolve escalated issues and coordinate with vendors for hardware repairs when necessary.
• Hands-on experience with Windows 10 and latest Windows 11 technology.
• Evaluate and propose hardware and software upgrades (e.g. Tech Refresh) to end user equipment
• Good understanding of VDI Technology
• Maintain accurate documentation of processes, configurations, and troubleshooting steps
• Excellent problem-solving, analytical, and multitasking skills.