Senior Director, Sales - Adobe Customer Solutions, JAPAC

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As the Senior Director, Sales – Adobe Customer Solutions, JAPAC, you are the architect of growth for one of Adobe’s most critical engines, Adobe Customer Solutions (ACS). You won’t just manage a territory; you will lead a geographically dispersed, ≈30-person organisation of sellers and architects to deliver Adobe’s most sophisticated Services offerings: Ultimate Success with Integrated Services Subscriptions, Custom Services, and Premium Learning.

Partnering with leadership from Digital Experience (DX), Customer Success, ACS Delivery and other cross-functional teams, you will bridge the gap between vision and execution. You are responsible for a $100M+ portfolio and tasked with a bold mandate: driving 20% YoY growth and redefining how Adobe partners with the biggest brands in JAPAC to achieve their digital objectives. 

Key Responsibilities:

Strategic Leadership & Vision 

• Set and execute the JAPAC services subscriptions sales strategy, ensuring alignment with global and regional business objectives. 

• Lead, inspire, and develop a geographically distributed team (ANZ, SEA, Greater China, India, Korea and Japan) of sales and technical pre-sales professionals, fostering a culture of high performance, accountability, and customer-centricity. 

• Champion the adoption and scaling of AI-powered solutions, Integrated Services, and Premium Learning, embedding these offerings into all sales motions. 

• Define and execute a vision to grow the APAC business on a minimum 20% YoY basis. 

Business Growth & Market Expansion 

• Own and deliver on ambitious regional ARR and ACV bookings targets for subscription services and custom services, supporting overall JAPAC growth goals for Adobe. 

• Drive market expansion by identifying and capitalising on new business opportunities, strategic partnerships, and innovative go-to-market approaches. 

• Develop a new logo GTM strategy and sales motion to ensure acquisition of new accounts which contribute a minimum 30% on an annual basis. 

• Oversee complex, multi-country sales cycles and executive-level negotiations, ensuring disciplined pipeline management and forecasting accuracy. 

Technical Pre-Sales & Customer Value 

• Oversee technical pre-sales engagement and solution design, ensuring strategic value propositions for customers. 

• Elevate the solution architecture team to deliver on customer expectations during the pre-sales cycle.

• Ensure technical pre-sales functions are tightly integrated with ACS Sales and partner effectively with ACS Delivery to maximise customer success. 

Executive Customer Engagement & Advocacy 

• Build and maintain trusted relationships with C-level and VP-level customers across JAPAC, serving as the executive sponsor and escalation point for strategic opportunities. 

• Represent ACS at regional leadership forums and with senior client stakeholders, advocating for customer outcomes and long-term value realization. 

• Guide the organisation in delivering seamless, integrated customer experiences across the Adobe portfolio of services. 

Operational Excellence & Transformation 

• Drive operational rigour with the regional sales leaders through forecasting accuracy, data-driven decision-making, and continuous improvement of sales and technical pre-sales processes.  

• Drive a behaviour of operational excellence within the regions through account planning, deal reviews, review the business rolling four quarters.  

• Optimise collaboration between sales, technical pre-sales, and delivery, standardize account and opportunity planning, and ensure alignment with regional profitability and efficiency goals. 

Talent Development & Organisational Growth 

• Build, coach, and retain a world-class ACS sales and technical pre-sales organisation, developing future leaders and fostering an inclusive, high-performance culture. 

• Develop a strong first-line management team to scale the organisation and promote rigorous sales discipline across engagement, pipeline development, and forecasting. 

• Champion skill development, particularly in solution selling and technical excellence. 

What you’ll need to be successful:

• 15+ years of progressive sales experience in consulting, software, or subscription-based organisations, with at least 5 years in a senior leadership role. 

• Proven track record of managing large-scale, high-value engagements ($2M+ deals) and owning combined revenue of $100M+. 

• Experience leading large regional or distributed teams across JAPAC, with demonstrated success in driving subscription and services growth. 
• Deep expertise in enterprise software/SaaS, technical pre-sales, and subscription management. including P&L responsibility. 
• Strong operational mindset with a focus on pipeline management, forecasting, and gross margin optimisation. 

• Collaborative, matrixed leadership style with a track record of building alignment and driving results across complex organizations. 
• Ability to travel extensively across APAC for customer engagement, team leadership, and deal closures. 

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in.

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.