Service Delivery Lead [ SAP HR / HCM (ECC) ]

• Manage service delivery and operations for an SAP HR/HCM (ECC) AMS/AO project, ensuring stable system performance and service quality.
• Act as the primary point of contact for service management, including SLA adherence, incident management, and continuous service improvement.
• Coordinate with internal teams and stakeholders to ensure effective delivery of Application Management Services.
• Bring strong hands-on experience in SAP HR/HCM (ECC), with preference for candidates from AMS or AO/AMS project environments.
• Demonstrate solid understanding of service management processes in managed services engagements.
• Additional SAP HR-related skills or functional experience will be an advantage.

Mandatory

• Able to clear local national security clearance upon passing all interviews
• Good track record in SAP HR/HCM (ECC)
• Good track record in Service Delivery / Management for AO/AMS Projects

Good to have but not a must

• AMS (Application Management Services) or AO/AMS project background.
• Having additional SAP HR–related skills orexperience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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